Login FOS - Admin Panel

To login in admin portal/ backend / back office of Foodship’s online ordering system (FOS) -

User have to input URL and login credentials of FOS → Sign in (URL and login credentials will be provided by Foodship)

Here is the video for your reference 👇🏻

General Setup

Business Info Settings

Step 1 - Click on setting section → select settings

Step 2 - Select general settings → Business and mention the required details of the restaurant.

Step 3 - Click on submit

Basic Info

Payment Settings

Step 1 - Click on setting section → select settings

Step 2 - Select Payment Options → enable | disable payment methods and setup payment method integrations

Step 3 - Click on submit

Manage Orders from WEB

All received orders will be displayed here. You can easily view, search, and change the status of each order.

In case of any delay, a notification can be sent to the customer, specifying the number of minutes of delay. Additionally, if you require extra time to prepare a dish, a customized preparation time notification can also be sent to the customer.

Change Order Status- Progress | Ready | Completed

To change the order status, please follow the given steps -

Step 1 - From setting section → select order

Step 2 - Click on new button

Step 3 - Select order status - Progress | Ready | Completed → click on submit

Change Order Status

View Order

To view order details - click on view button

Order status and View order

Order view example

Order View

Send Custom Preparation

Admin can send custom preparation notifications (SMS & email) to customers from the same page -

Click on custom prep. of the particular order→ Input custom preparation time (in min.) → submit

Custom Preparation

Send Delay Notification

Admin can send delay notification to customers from the same page -

Click on Delay → input delay time (in min.) → submit

Delay Notification

Manage Orders from the ORA App

With Foodship's online ordering system, admin can manage their orders and many other features through the Foodship ORA app.

To download Foodship’s ORA app -
Apple - Click Here
Android - Click Here

Login Screen

To login successfully you must be added as a user in the admin panel.

To know more about creating a user account in the backend, click here

 You need 3 things to sign in successfully: 

1.  Domain– The domain name is unique for every restaurant. generally, it’s the URL of your food ordering system.

   If you are unsure what your domain is contact us at info@foodship.com.au to find your credentials. 

2.  Username– It is an email ID that the admin adds from the admin panel while adding a new user. (A single account can be used on multiple devices.)

3.  Password– It’s created while adding a new user from the admin panel. 

Login Screen

Home Screen

All the received orders are displayed here. It shows basic information about the order, such as the username, order number, date, time, status, and amount.

Home Screen

Order Details

To know the entire order’s details, just tap on the order and scroll to view all order-related information.

Order Details

Change Status & Send Notifications

Just tap the order from the home screen and scroll down to find the following option -

• Update Status - The user can update the status of the order

• Custom Preparation Time - The user can notify customers of their order preparation, by simply inputting preparation time in minutes→ click on send notification(appear in green color)

• Delay Food - The user can notify the customer if the order gets delayed, input time in minutes → click on send notification (appear in red color)

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Status & Notifications

Completed Orders

All completed orders land up here. There is a search option to search for all your orders in the past. As you click on the search field, you can fill in the start and end date between which you want to see the orders. 

Completed Order