# 22.1) Order & Reservation Management ## **Sidebar** All pages of ORA appear in the sidebar for quick access. * It also shows the logo, name, contact number, and address of your restaurant. * All this information can be added, updated, and modified using the admin panel.  ![Sidebar of ORA App](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/9303e355-e481-492f-bd71-a09d0e0bdbfc/7fa68944-ede4-4bdc-87ad-cc89e7eb847b/Customer%27s%20Voucher%20no..png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20261107%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20261107T093000Z&X-Amz-Expires=86400&X-Amz-Signature=747bae05222cc1469dce4cd71d7b5d9d4946d09556ced9aa8433285d8f37a4ae&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =333x592") ### **Home Screen** All the received orders are displayed here. It shows basic information about the order, such as the username, order number, date, time, status, and amount. ![Home Screen](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/9303e355-e481-492f-bd71-a09d0e0bdbfc/fa348cbc-ff6d-4705-8d6a-f0bfa3bc6fbc/2.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20261107%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20261107T093000Z&X-Amz-Expires=86400&X-Amz-Signature=834707a04b1c225f6012b3cb5d00481ea0c2ff3369fcfb443d31c17e5692fc64&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) ### **Order Details** To know the entire order’s details, just tap on the order and scroll to view all order-related information. ![Order Details](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/9303e355-e481-492f-bd71-a09d0e0bdbfc/4e43cd7f-904e-4390-a1c7-544b8772041b/3.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20261107%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20261107T093000Z&X-Amz-Expires=86400&X-Amz-Signature=9b7ef3e36f898a588918e2d334317fdd38c67346aecea609b4ad2bd08336a665&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =749x421") --- ## Status & Notifications Just tap the order from the home screen and scroll down to find the following option - * **Update** **Status** - The user can update the status of the order * **Custom Preparation** **Time** - The user can notify customers of their order preparation, simply input preparation time in minutes→ click on `send notification`*(appear in green color)* * **Delay Food** - The user can notify the customer if the order gets delayed, input time in minutes → click on `send notification ` *(appear in red color)* ![Status & Notifications](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/9303e355-e481-492f-bd71-a09d0e0bdbfc/7b1e04d6-db4c-4d16-abca-3af41ca08007/Untitled%20%28200%20%C3%97%20200%20px%29%20%28500%20%C3%97%20500%20px%29%20%281800%20%C3%97%20850%20px%29%20%281%29.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20261107%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20261107T093000Z&X-Amz-Expires=86400&X-Amz-Signature=51113084b9a863b3bc658da8c570d49c78ee4c9e584a3befe3217444863a5e8d&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =2250x") :::info `Remind Later` *option is for app users, If any advance order is received set a reminder to let user remind about the advance order* ::: --- ## WEB View If you want any changes in the app, they will appear in the web view and not the app directly until the app is modified. You will be able to see the changes in the web view only.  Other than this, the web view holds a small summary of the order as shown below. ![Web View](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/9303e355-e481-492f-bd71-a09d0e0bdbfc/4c6bee2d-41cb-4380-9ebd-6d60c8dd7cc0/5.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20261107%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20261107T093000Z&X-Amz-Expires=86400&X-Amz-Signature=ca08fac01ac237b169c0d0893d3da867b27ccdeb2fdbdbb1f5d6ec5c368a83bd&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =749x421") --- ## **Completed Orders** All completed orders land up here. There is a search option to search for all your orders in the past. As you click on the search field, you can fill in the start and end date between which you want to see the orders.  ![Completed Order](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/9303e355-e481-492f-bd71-a09d0e0bdbfc/8fa777e4-41bd-47a0-9402-3a84a1d66259/6.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20261107%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20261107T093000Z&X-Amz-Expires=86400&X-Amz-Signature=e26ec29db5efee20437e65aa177551889113038cd4c1fecc115f9cbb5254e770&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =749x421") --- ## **Reservation** When a customer reserves a table from your website, all reservation requests land up here.  It contains basic information about the reservation like the date, no. of guests, time, and name of the person. You can accept and decline newly arrived reservation requests as per the availability of your restaurant. If you accept the request, a confirmation email is sent to your customer and if you reject the request, an apologetic email is sent to your customer. ![Reservation](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/9303e355-e481-492f-bd71-a09d0e0bdbfc/4f31f101-2b16-41df-b4df-266d93af8911/7.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20261107%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20261107T093000Z&X-Amz-Expires=86400&X-Amz-Signature=42019dfab621d6a11956905eedc21608227317c26cf135c0025b6194eb810725&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) --- --- **Documents** - [0.Online Ordering - Quick Guide](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/0online-ordering-quick-guide-FMgH6zFY9W) - [1. Login FOS - Admin Panel](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/1-login-fos-admin-panel-Skt7YydsF5) - [2. General Setup](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/2-general-setup-kew9DMrGht) - [3. Manage Delivery Area](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/3-manage-delivery-area-bn1fOkeMYS) - [4. Tax & Additional Charge](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/4-tax-additional-charge-malkEgk2AH) - [5. Tips](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/5-tips-Y6LyPmZETz) - [6. Manage Menu](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/6-manage-menu-zX8oMctMPB) - [7. Update or change prices in the menu](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/7-update-or-change-prices-in-the-menu-BPzlhIsf7b) - [8. CMS pages](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/8-cms-pages-0yoF6aAMGG) - [9. Discounts & Offers](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/9-discounts-offers-z8Iffn7PJd) - [10. Manage Orders](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/10-manage-orders-4123SC9NY3) - [11. Manage Reservations](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/11-manage-reservations-w7mRZ35VEb) - [12. QR Code Order - Dine in](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/12-qr-code-order-dine-in-o2Uv4qt0pN) - [13. Gift vouchers](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/13-gift-vouchers-5tVQCsNxnz) - [14. Sales Off](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/14-sales-off-rUhrdhB0nN) - [15. Pop Up Alert](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/15-pop-up-alert-qARA4YvKfF) - [16. Publish an Events](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/16-publish-an-events-Pv1CP6Ov4u) - [17. Website Setup & Management](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/17-website-setup-management-MwB1N5K3rX) - [18. New Roles](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/18-new-roles-fixLpvQYWo) - [19. Manage Customers](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/19-manage-customers-xGmd7MeEKv) - [20. Master Settings](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/20-master-settings-uE2x75KsKR) - [21. Printer Setup](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/21-printer-setup-WYN4rGOWif) - [22. Foodship's ORA app](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/22-foodships-ora-app-J9D3uvHEKl) - [23. Stripe Setup](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/23-stripe-setup-RDAuPDxhZ0) - [24. Theme Settings](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/24-theme-settings-J4qpRH9YUa) - [25. Admin Login/Order notification email.](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/25-admin-loginorder-notification-email-amzjyN58h1) - [26. Ordering/Rearranging Menu](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/26-orderingrearranging-menu-ncKeLkPrv6) - [27. Loyalty/Rewards Points](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/27-loyaltyrewards-points-xltr5dnKTz) - [28. Get a Google Maps API Key](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/28-get-a-google-maps-api-key-fw3pwhC38t) - [29. Stripe 2.0](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/29-stripe-20-bZxgD8MgKu) - [30. Square Up 2.0](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/30-square-up-20-5p04cl6eDY) - [31. Theme Settings](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/31-theme-settings-cvU3f9aYjy) - [32. How to Get Google Review Embed Code from Featurable ?](https://foodship.getoutline.com/s/online-ordering-system-knowledge-base/doc/32-how-to-get-google-review-embed-code-from-featurable-Fz2KXvhRSc)